Purpose
While sustainability research is exceedingly growing in terms of material goods, in service management and research, it is still an under-investigated topic. However, service offerings can promote sustainability by substituting or supplementing resource-intensive products and services. This project will include various publications that offer different perspectives on services for sustainability.
Approach
A first conceptual paper in the Journal of Service Management Research (SMR) takes a business actors’ perspective by developing a services for sufficiency framework that integrates different sufficiency categories with relevant categories of resource-intensive goods and goods-related services, shows how service offerings can promote sufficiency and identifies main clusters of services for sufficiency (e.g., rental and repair services). A follow-up project will empirically investigate how secondhand retail offers should be designed to be perceived as attractive by (potential) customers.
Originality
Overall the project offers an overview of concrete services for sustainability and sufficiency with various starting points for service design and business development. Furthermore, the project will offer insights into how to design secondhand retail offers.
Keywords
Services for Sustainability, Sustainability, Sufficiency, Repair, Rental, Secondhand
Involved Persons
Felix Zechiel, Dr. Marah Blaurock, Prof. Dr. Marion Büttgen
Publications
- Büttgen, M., Hogreve, J., Zechiel, F., Bartsch, S., Lorz, T., Trischler, J., Westman Trischler, J., Kuusisto, J., Svensson, P., Keiningham, T., Aksoy, L., Porco, B., Hedley, T., Statuto, L. A. & Dortignacq, B. F. (2023). Sustainability in Service Research. SMR - Journal of Service Management Research, 7(3), 147–173. doi.org/10.5771/2511-8676-2023-3-147
- Zechiel, F. (2023). Beyond Efficiency and Consistency – Achieving Sustainability through Service-enabled Sufficiency. SMR - Journal of Service Management Research, 7(4), 199–212. doi.org/10.5771/2511-8676-2023-4-199
