The Service Conspiracy Uncovered - Supervisors' Influence on their Employees' Service Sweethearting Behavior

Publication Type
Contribution to conference
Authors
Ertz, E., Oesterle, L., Büttgen, M.
Year of publication
2016
Published in
Marketing in the age of data. Proceedings of the EMAC conference 2016
Page (from - to)
200
Conference name
Proceedings of the EMAC conference 2016
Conference location
Oslo, Norway
Conference date
2016, 24 - 27 May

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