Service Employees as Coping Support for Stressed Customers: Reducing Customer Participation Stress (accepted for presentation)
- Publication Type
- Contribution to conference
- Authors
- Treger, S., Büttgen, M., Schumann, J. H., Ates, Z.
- Year of publication
- 2017
- Conference name
- 26th Annual Frontiers in Service Conference
- Conference location
- New York City, USA
- Conference date
- 2017, 22 - 25 June
Involved persons
Involved institutions
- Institute of Marketing & Management
- Business Administration: Corporate Management
- Faculty of Business, Economics and Social Sciences
- University of Hohenheim
- Faculties